Retail Customers:

To purchase any of our products please visit the Shop area. You can also contact us at enquiries@carolineanddavidpassphotography.co.uk

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Wholesale Customers:

If you would like to stock/purchase any of our products, please contact us in the first instance at enquiries@carolineanddavidpassphotography.co.uk where we will be happy to discuss pricing and supply.

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Pricing & Delivery:

All Prices on our Website, Online Shops and any Quotations raised by us are stated in £Sterling (GBP). Any postage and packaging will be added at the Online checkout or stated on the Quotation. As we are a small business, we are not VAT registered so all our prices are inclusive.

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Retail payment on our Online Shops is by debit or credit card, or PayPal. We never see or have access to any payment details - all payment transactions are handled by WIX, Etsy, The British Craft House (via Stripe) or PayPal who deal directly with the world banking systems. Unless otherwise agreed in advance and in writing, we charge for all orders at the time of purchase. We will always refund by your payment method, if for any reason we are unable to fulfil your order. In placing an order you undertake to us that all details provided to us for the purpose of the Order and its delivery will be correct. If you should wrongfully fail to sign for and take delivery of your merchandise, we shall be under no obligation to refund the purchase price.

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Wholesale payment is by direct bank transfer or BACS. We will supply our account details at the time of agreement to supply our products as part of the Supply Contract. Unless otherwise agreed in advance and in writing, all invoices are due for payment by end of the following month from date of invoice.

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Availability:

All products are offered subject to availability and we will advise you of any considerable delays, at which time you will be offered a full refund should this not be acceptable.

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Shipping:

Greetings Cards and Notebooks are normally shipped within 1-3 business days. Please allow up to 7 business days for Prints to be shipped as these are printed to order and we like to let them rest for 24-48 hours after printing, before mounting and packaging.

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UK, Postage and Packing: We use the Post Office to deliver and all orders are posted First Class unless weight is prohibitive, in which case we will choose a delivery method that is more cost efficient. Delivery is usually within 3 working days of dispatch; however, we cannot be held responsible for services provided by the delivery company.

International, Postage and Packing: We use International Standard mail services. Delivery times will vary depending on the destination; however, we cannot be held responsible for services provided by the delivery company.

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When your order has been shipped, we will update the shipping status of your order and you will receive an email telling you it’s on its way.

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Return, Exchange & Cancellation Policy:

Our returns policy does not affect your statutory rights.

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For items returned within the 14 Day cooling-off Period: By law, customers located in the European Union have the right to withdraw from the purchase of an item within 14 working days of the day the item is delivered.

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Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of delivering the item to you.

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Please contact us enquiries@carolineanddavidpassphotography.co.uk within seven working days of the day the item was delivered stating your name and address, the invoice number, and the item(s) you wish to return. Please do not return any items to us before contacting our office.

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We will not refund your costs in returning the item to us unless you are returning the item because of an error on our part.

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Any item returned must be packed in its original packaging and in the case of mounted prints, must be unsealed. We regret that we cannot accept cancellations of contracts for the purchase of mounted prints where the item has been removed from the protective acetate wrapping.

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Please be aware that you will be responsible for returning the item to us unless we delivered the item to you in error, or if the item is damaged. To ensure safe return of the item, at your request we may arrange for collection from your address at your cost. In this instance, once the item has been collected by our courier, we will assume the responsibility for its safe return to us and therefore we recommend this method of return. When you contact us to inform us of your wish to return the item, we will provide a quotation for the collection and where appropriate take payment by credit or debit card.

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If you wish to use your own method of return, this must be agreed by us before you proceed.

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On receipt of your item, subject to it fulfilling the criteria stated above, we will refund the item and delivery charge to the card used for the original transaction.

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Items returned because they are Incorrect or Damaged: If you are returning an item because of an error on our part or because the item is damaged, we will arrange for the collection of the incorrect or damaged item and organise for a replacement to be sent to you at our cost.

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Please contact us at enquiries@carolineanddavidpassphotography.co.uk within seven working days of the day the item was delivered stating your name and address, the Invoice and Order Number, the item(s) you wish to return, and whether the item(s) was sent in error or has been damaged in transit. Please do not return any items to us at your own expense, we will arrange with you a convenient day to collect the incorrect/damaged item(s).

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Any item returned must be packed in its original packaging and in the case of mounted prints, and the packaging must be unopened. Due to the nature of the acetate wrapped mounted prints, any damaged received during transit should be clearly visible without unwrapping the print. We regret that we cannot accept the return of mounted prints where the item has been unwrapped.

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The delivery of the correct item or replacement for a damaged item will be dispatched to you as soon as possible and will be arranged with you by telephone or email.

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Lost items: If the item has been posted but is lost in transit, we will provide a refund or re-deliver the same item. Please contact us enquiries@carolineanddavidpassphotography.co.uk to report a lost item. Personalised items can not be cancelled/returned or exchanged unless faulty.